Courtroom5 Research
Courtroom5 Research
Researching on how to improve Courtroom5's platform
Researching on how to improve Courtroom5's platform
Background
Background
Courtroom5 is on a mission to deliver access to justice to everyone. They believe that ordinary people, who are closest to the facts of their cases, are their own best advocates and can obtain a fair hearing in court when provided basic information and support to use the legal system. Being an AI-driven system, Courtroom5 assists users in civil litigation cases in navigating complex legal procedures, from case analysis to document assembly, empowering individuals to represent themselves effectively in court.
Courtroom5 is on a mission to deliver access to justice to everyone. They believe that ordinary people, who are closest to the facts of their cases, are their own best advocates and can obtain a fair hearing in court when provided basic information and support to use the legal system. Being an AI-driven system, Courtroom5 assists users in civil litigation cases in navigating complex legal procedures, from case analysis to document assembly, empowering individuals to represent themselves effectively in court.
My Role
My Role
UX Researcher
As the sole UX Researcher, I was responsible to conduct interviews with the stakeholder and participants. By analyzing those results, I created a research report and presented my findings to the client.
UX Researcher
As the sole UX Researcher, I was responsible to conduct interviews with the stakeholder and participants. By analyzing those results, I created a research report and presented my findings to the client.
Problem
Problem
Why are we doing this?
To understand user needs, pain points, and preferences within the Courtroom5 platform, with the goal of improving usability, accessibility, and overall user experience to better serve its target audience.
Why are we doing this?
To understand user needs, pain points, and preferences within the Courtroom5 platform, with the goal of improving usability, accessibility, and overall user experience to better serve its target audience.
Heuristic Evaluation
Heuristic Evaluation
Auditing the Exisiting Design
I carried out a thorough audit of the existing website, assessing the current shortcomings based on accessibility and usability principles.
Auditing the Exisiting Design
I carried out a thorough audit of the existing website, assessing the current shortcomings based on accessibility and usability principles.
Issue #1
Issue #1
Unclear purpose coupled with overwhelming content
The landing page currently doesn't specify that Courtroom5 would be about representing oneself in court, making it difficult for first-time users to understand who Courtroom5 is and what they do.
Unclear purpose coupled with overwhelming content
The landing page currently doesn't specify that Courtroom5 would be about representing oneself in court, making it difficult for first-time users to understand who Courtroom5 is and what they do.
Unclear what the main purpose of Courtroom5 is
Centered text alignment creating irregular white spaces
Auto-carousel makes it difficult to read
Pricing and purchase on homepage
Overwhelming typography
Hard to discover other pages
Research Planning
Research Planning
Process
I started the research process with a stakeholder interview to understand the goals and objectives of Courtroom5. Following this, I developed a research plan outlining our approach to gathering insights and data. Afterward, I conducted user testing and interviews to directly collect insights from users. Finally, I analyzed and synthesized the data to identify key findings and recommendations.
Process
I started the research process with a stakeholder interview to understand the goals and objectives of Courtroom5. Following this, I developed a research plan outlining our approach to gathering insights and data. Afterward, I conducted user testing and interviews to directly collect insights from users. Finally, I analyzed and synthesized the data to identify key findings and recommendations.
Objectives
With these objectives, I wanted to understand and find opportunities to enhance users’ experience. By finding their most valuable feature I wanted to prioritize those improvements that align with their needs and expectations.
Objectives
With these objectives, I wanted to understand and find opportunities to enhance users’ experience. By finding their most valuable feature I wanted to prioritize those improvements that align with their needs and expectations.
To understand the specific needs, challenges, and pain points that new users encounter.
To understand which features are most valuable to new users and which may need enhancement or refinement.
User Testing & Interviews
User Testing & Interviews
Methodology
For this research project, I utilized both qualitative and quantitative research methods. Where I focused on asking open-ended questions to users and having them test with the actual platform. Using the qualitative method, I was able to understand information that cannot be expressed as a number compared to quantitative.
Interview Script
When developing the interview script, I sectioned off each question thematically, which would be beneficial if I needed to change the flow of questions. To learn more about the user, I first asked about their background and their experience in the legal system. For task-related questions, I decided to focus on key areas where a new user would most likely navigate within Courtroom5. By focusing on these key areas, I aimed to gather comprehensive feedback to enhance Courtroom5.
Interview Script
When developing the interview script, I sectioned off each question thematically, which would be beneficial if I needed to change the flow of questions. To learn more about the user, I first asked about their background and their experience in the legal system. For task-related questions, I decided to focus on key areas where a new user would most likely navigate within Courtroom5. By focusing on these key areas, I aimed to gather comprehensive feedback to enhance Courtroom5.
Homepage
As the landing page, it is important to know what their first impressions is to see if it capture’s the users attention.
Learning Center
As the main place to learn about the legal system, I wanted to know if what is provided informational.
Member Services
These are the add-on services, which I wanted to see if it felt useful to the users at a reasonable cost.
Help
As the place where users would go if they need any assistance, I wanted to see if it would resolve their issues.
Homepage
As the landing page, it is important to know what their first impressions is to see if it capture’s the users attention.
Learning Center
As the main place to learn about the legal system, I wanted to know if what is provided informational.
Member Services
These are the add-on services, which I wanted to see if it felt useful to the users at a reasonable cost.
Help
As the place where users would go if they need any assistance, I wanted to see if it would resolve their issues.
Participants
I intereviwed a total of five people in a moderated setting. Three were modereated in-person and two were online.
Participants
I intereviwed a total of five people in a moderated setting. Three were modereated in-person and two were online.
Limitations
The limitations of this research included the following: - Limited sample size which would restrict diversity and not represent a larger population. - Participants were recruited through personal network Interview script questions would vary depending on their experience in the legal system - Created a survey for existing users which was to be sent by Courtroom5's emailing list, however, it hasn’t generated any results
Limitations
The limitations of this research included the following: - Limited sample size which would restrict diversity and not represent a larger population. - Participants were recruited through personal network Interview script questions would vary depending on their experience in the legal system - Created a survey for existing users which was to be sent by Courtroom5's emailing list, however, it hasn’t generated any results
Analyze & Synthesis
Analyze & Synthesis
Affinity Mapping
From the feedback that was given by the users, I utilized affinity mapping to gather ideas and insights into their respective key areas to organize and analyze user feedback. It allows for a large amount of information to be processed more quickly and efficiently leading to a clearer understanding of the overall picture.
Affinity Mapping
From the feedback that was given by the users, I utilized affinity mapping to gather ideas and insights into their respective key areas to organize and analyze user feedback. It allows for a large amount of information to be processed more quickly and efficiently leading to a clearer understanding of the overall picture.
Homepage
Learning Center
Member Services
Help
Key Findings
Key Findings
After analyzing and synthesizing the feedback provided by the users, several key findings emerged, highlighting areas for improvement in Courtroom5's platform.
After analyzing and synthesizing the feedback provided by the users, several key findings emerged, highlighting areas for improvement in Courtroom5's platform.
Credibility
Many participants often questioned the reliability and trustworthiness of the Courtroom5 website because they found inconsistencies in the layout and lacked visibility into the platform's credentials and reviews. When they saw things like different designs or confusing ways to move around the site, it made them even more unsure. All of these issues made the users wonder if Courtroom5 was a credible and legitimate option for them, which made them less likely to use the platform. Multiple participants listed the same reason for the problematic areas.
Credibility
Many participants often questioned the reliability and trustworthiness of the Courtroom5 website because they found inconsistencies in the layout and lacked visibility into the platform's credentials and reviews. When they saw things like different designs or confusing ways to move around the site, it made them even more unsure. All of these issues made the users wonder if Courtroom5 was a credible and legitimate option for them, which made them less likely to use the platform. Multiple participants listed the same reason for the problematic areas.
Overwhelming
The site felt overwhelming due to an excessive amount of information, complex navigation, and cluttered design elements. Courtroom5 lacked a clear visual hierarchy or organization, where users struggled to prioritize and process the available information efficiently.
Overwhelming
The site felt overwhelming due to an excessive amount of information, complex navigation, and cluttered design elements. Courtroom5 lacked a clear visual hierarchy or organization, where users struggled to prioritize and process the available information efficiently.
Visual Design
Along with the credibility and feeling overwhelmed, users expressed dissatisfaction with the site’s lack of engagement due to its visual design. Courtroom5 was perceived as bland, failing to captivate the user’s interest or encourage further exploration.
Visual Design
Along with the credibility and feeling overwhelmed, users expressed dissatisfaction with the site’s lack of engagement due to its visual design. Courtroom5 was perceived as bland, failing to captivate the user’s interest or encourage further exploration.
